What is the status of my order?

To find out the status of your order, you can contact us by phone on (+44) 792 2421 271 or by email at customer.serviceuk@artero.com (Monday to Friday, 8:30am to 5:00pm).

Please tell us your order number, which appears in your order confirmation email.

It has 12 digits (for example, 123456789012).
In the same message, tell us what you need to know about your order:

1. Payment status
2. Shipping status
3. My order arrived incomplete
4. My order was invoiced incorrectly

Note: in your delivery email you will also find a code made of letters and numbers (for example, UK26123456). This is your order ID, which you will need to request a return.

Updated on: 29/09/2026