What is the status of my order?
To find out the status of your order, you can contact us by phone on (+44) 792 2421 271 or by email at customer.serviceuk@artero.com (Monday to Friday, 8:30am to 5:00pm).
Please tell us your order number, which appears in your order confirmation email.
It has 12 digits (for example, 123456789012).
In the same message, tell us what you need to know about your order:
1. Payment status
2. Shipping status
3. My order arrived incomplete
4. My order was invoiced incorrectly
Note: in yoSome readersI can't access my account.
Please remember that to access your account, you must log in with the email and password you used to register on the website.
If you can't remember it, you can recover your password here..
If you're unable to recover your password or haven't received the email to reset it, you can contact us via WhatsApp at (+44) 792 2421 271
or email us at customer.serviceuk@artero.com, providing your email address so we can assist you in resetting your password manually.Few readersHow do I access professional prices?
1 - By registering as a professional client.
2 - If you already have an account and want to change your account type from individual to professional, go to the login icon, click on "my account", then within account settings, go to "account information" and change "customer type" to "professional".Few readers