Question 1

What is the status of my order?

Accepted Answer

To find out the status of your order, you can contact us by phone on (+44) 792 2421 271 or by email at customer.serviceuk@artero.com (Monday to Friday, 8:30am to 5:00pm).

Please tell us your order number, which appears in your order confirmation email.

It has 12 digits (for example, 123456789012). In the same message, tell us what you need to know about your order:

1. Payment status 2. Shipping status 3. My order arrived incomplete 4. My order was invoiced incorrectly

Note: in your delivery email you will also find a code made of letters and numbers (for example, UK26123456). This is your order ID, which you will need to request a return.

Question 2

Left-Handed Scissors

Accepted Answer

We have several options for left-handed scissors on our website, designed for different uses and needs. If you're looking to improve finishes or reach small areas, the Satin scissors are ideal for you. For cutting large amounts of hair, I recommend the Excalibur scissors. And if you need scissors for daily use, for thinning and texturizing, the One scissors are the perfect choice.

Question 3

Do you ship internationally?

Accepted Answer

Thank you for your interest in our Artero products. Currently, we only ship to Spain, the United Kingdom, the United States, Portugal, and France.

If you are in another country, please contact us at customer.serviceuk@artero.com to request contact information for a distributor in your region. We'll be happy to assist you.

Question 4

How to unsubscribe from emails?

Accepted Answer

You can unsubscribe from emails by clicking on the 'Unsubscribe' link at the bottom of the last promotional email you received, or by sending us a request from your email."

Question 5

Scissors for Beginners

Accepted Answer

If you're just starting out in the world of dog grooming, we have scissors that are perfect for you to begin your practice and professional journey.

Everyday scissors with a traditional handle for easier grip: One Scissors

Ideal scissors for details and finishes: One Sculpting Scissors

We also offer a set that includes both scissors at a discounted price: One Scissors Set

Question 6

I can't access my account.

Accepted Answer

Please remember that to access your account, you must log in with the email and password you used to register on the website.

If you can't remember it, you can recover your password here..

If you're unable to recover your password or haven't received the email to reset it, you can contact us via WhatsApp at (+44) 792 2421 271 or email us at customer.serviceuk@artero.com, providing your email address so we can assist you in resetting your password manually.

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