Question 1

What is the status of my order?

Accepted Answer

To check the status of your order, please contact us via WhatsApp at (+44) 792 2421 271 or by email at customer.serviceuk@artero.com.

When contacting us, please provide your order number from the confirmation email you received. The order number is formatted as '8x0000000xxxxx'.

In the same message, please specify your inquiry regarding the order, such as:

-Payment status -Shipping status -Incomplete delivery -Incorrect invoicing

Question 2

Do you ship internationally?

Accepted Answer

Thank you for your interest in our Artero products. Currently, we only ship to Spain, the United Kingdom, the United States, Portugal, and France.

If you are in another country, please contact us at customer.serviceuk@artero.com to request contact information for a distributor in your region. We'll be happy to assist you.

Question 3

How to unsubscribe from emails?

Accepted Answer

You can unsubscribe from emails by clicking on the 'Unsubscribe' link at the bottom of the last promotional email you received, or by sending us a request from your email."

Question 4

Left-Handed Scissors

Accepted Answer

We have several options for left-handed scissors on our website, designed for different uses and needs. If you're looking to improve finishes or reach small areas, the Satin scissors are ideal for you. For cutting large amounts of hair, I recommend the Excalibur scissors. And if you need scissors for daily use, for thinning and texturizing, the One scissors are the perfect choice.

Question 5

Scissors for Beginners

Accepted Answer

If you're just starting out in the world of dog grooming, we have scissors that are perfect for you to begin your practice and professional journey.

Everyday scissors with a traditional handle for easier grip: One Scissors

Ideal scissors for details and finishes: One Sculpting Scissors

We also offer a set that includes both scissors at a discounted price: One Scissors Set

Question 6

How do I access professional prices?

Accepted Answer

1 - By registering as a professional client. 2 - If you already have an account and want to change your account type from individual to professional, go to the login icon, click on "my account", then within account settings, go to "account information" and change "customer type" to "professional".

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