What is the status of my order?
To check the status of your order, please contact us via WhatsApp at (+44) 792 2421 271 or by email at customer.serviceuk@artero.com.
When contacting us, please provide your order number from the confirmation email you received. The order number is formatted as '8x0000000xxxxx'.
In the same message, please specify your inquiry regarding the order, such as:
-Payment status
-Shipping status
-Incomplete delivery
-Incorrect invoicingPopularHow do I access professional prices?
1 - By registering as a professional client.
2 - If you already have an account and want to change your account type from individual to professional, go to the login icon, click on "my account", then within account settings, go to "account information" and change "customer type" to "professional".Few readersI can't access my account.
Please remember that to access your account, you must log in with the email and password you used to register on the website.
If you can't remember it, you can recover your password here..
If you're unable to recover your password or haven't received the email to reset it, you can contact us via WhatsApp at (+44) 792 2421 271
or email us at customer.serviceuk@artero.com, providing your email address so we can assist you in resetting your password manually.Few readers